Isis Therapy Training Terms and Conditions to Booking: Please read prior to booking
1. All courses must be booked in advance and paid at the time of booking in full. All funds paid are non refundable and non exchangeable. From 21.08.2011 Some venues will accept a deposit. Where the venue allows you maybe able to pay a deposit, this fee will be stated on the bookings page. If you pay the deposit then your tutor will give you payment details so that you can pay the outstanding amount at least 2 weeks prior to the course date. Please note that ALL DEPOSITS ARE NON REFUNDABLE AND NON EXCHANGEABLE. All funds paid are non refunable and non exchangeable under any circumstances.
If you cannot attend a training day then you must give us advance notification of 48 hours. With 48 hours notice :- In cases such as this a £50 administration fee is charged (payable to your tutor) for each days training that you cancel and to transfer you onto another course. With less than 48 hours notice:- Please note that you will lose your course fee on this occasion if you do not give 48 hours notice. However this is at our discretion. An admin fee of £50 per days training cancelled is still chargeable. We will need to know your reason for cancelling. If your reason for cancelling is medical then we will require a doctor's letter to reserve your place on another course. Again this is at our discretion.
** This (the above) will only happen the once. If you have previously cancelled a course and been moved to an alternative day and you cancel again you WILL lose your course fee, and this is regardless of notice given. Upon cancellation of any course and if you are given another opportunity to attend you have one month in order to complete this course of study or else the fee is lost.
2. If students do not attend on the day of the course, or they are unreasonably late they shall lose the full course fee. Subject to terms.
3. Isis Therapy Training takes no responsibilities for any valuables or possessions or vehicles whilst you are on our premises.
4. Isis Therapy Training reserves the rights in the design, text, graphics, images and course material, handouts and website. All materials, handouts, workbooks and other literature supplied by Isis Therapy Training must not be copied or used in any way. All materials are copyright to ISIS and MUST NOT be reproduced in any form. Some mages for the website have been purchased from a stock company so they hold the copyright. Taking an image from the stie which is owned by a stock company is breaching copyright laws. Theft of intellectual property is taken very seriously. Please do not copy any of the information. Stock companies are embedding images with codes that their spy bots can seek and find online, anyone found using images that they do not hold the license for will be sent settlement demands and perhaps taken to court. Isis Therapy Training hold the license to ALL the images within the site. YOU do not.
5. If you have a complaint about any aspect of your training please contact your tutor in the first instance. Your tutor is a freelance agent and Isis Therapy Training take their bookings. Please also be aware that upon booking you are agreeing to a training session with a freelance tutor who is neither employed by nor paid by Isis Therapy Training. All the tutors are self employed and as such work for themselves. Isis Therapy training is the booking agent for the tutors involved. Any complaint regarding the quality of training/venue will be rectified promptly with my help however the final outcome is at the discretion of your tutor. Any refund is at the discretion of the tutor less the deposit paid. Any correspondence regarding the training/venue should be taken up directly with your tutor. Issues around the manual to be referred to the above email address.
6. Places on courses can only be guaranteed if the payment/deposit has been received.
7. All students must act and behave appropriately and not undertake any act that would bring dishonour to the Isis Therapy Training, as this could result in the student being asked to leave the training session with loss of fee.
8. Tutors reserve the right to refuse to teach any student who is rudely late to their training session.
9. The students must be dressed appropriately for ALL courses.
10. Jewelry except wedding bands must not be worn.
11. Hair must be tied away from the face. Nails for massage need to be short and clean from varnish. If nails are too long expect your tutor to ask you to file or cut them short and be prepared to do so to take part in this course.
12. On days when there is only one booking students will be contacted and will therefore be responsible for their own clients/ models to work on and demonstrate the practical skills during the course.
13. Isis Massage & Beauty Training reserves the right to change the course contents, materials, tutors, training dates/days, price, venue and course requirements at any time without prior notice.
14. Children are not allowed at the training venues.
15. Food will not be provided for at the training sessions so please provide a packed lunch
16. Refreshments will be provided
17. Mobile phones must be switched off in the training rooms at all times
18. Isis therapy training reserves the right to decline applicants for valid reasons
19. part our service to provide excellent customer service we operate an equal opportunities policy. Students will not experience discrimination on any counts. Isis Therapy Training will not tolerate abuse Physical or verbal abuse to any trainer at any time. Nor will we tolerate any sexism, ageism or racism or any type of discrimination of any sorts. Bearing this in mind students need to be aware that both males and females book on these courses and we will pair you up accordingly to practise on. So you may be working on someone of the opposite sex. Deciding NOT to carry on with the day if you do not wish to work on any other student will result in your loss of fee. Any student at anytime may bring their own model to practise on.
20. Refreshments will be available for you to enjoy during break times of your course. Please be aware, that if you suffer from allergies or have any special dietary requirements. Isis Massage & Beauty Training has no control over the ingredients of the refreshments available and takes no responsibility for clients suffering any allergic reactions or special dietary specifications
21. Tutors at Isis will not tolerate any bullying on their courses between students.
22. Isis Therapy Training operates a non-smoking policy.
23. All student and client information is kept confidential.
24. Prices can be altered at any time to reflect costs of training however Isis will always remain competitively priced. Old prices will only be honoured at the discretion of Head Office. Discounts are only honoured at the time of the promotion, past discounts found online will not be accepted. Please contact your tutor to ask about any current offers, ALL discounts applicable will be on the homepage. We are not responsible for old pages being found online.
25. Certificates can be replaced. There is a fee of £25 per certificate to cover the cost of reprinting, postage and searching for the student database for information. Payment is made at the time or ordering your certificate. Certificates will say "duplicate" on them. This is for all certificates both massage, holistic and reiki.
26. We invite students who are not 100% confident after the course and have therefore not passed on the day to come and join the next course in the same subject or for the tutor to return to the student on one occassion at no charge. Please note this is only available within one month after the date of the first course, after one month students shall need to repay the full course fee. If the student fails to show competence on the second day they will need to pay per day for a tutors additional tuition, the fee is at the discretion of the tutor. Tutors also have the option to ask students to complete a written, oral exam and case studies. This is at their discretion and is to keep standards high. If students pass on the day and would like refresher sessions with a tutor it is at the discretion of that tutor as to the price per hour they will charge.
27. We are not responsible for any emails that you do not read on time which relate to your course, changes or cancellations. If you are undergoing a distance learning diploma you should receive an acknowledgement email when you send in work, then wait no longer than 10 days to receive your feedback and further units. If you do not hear from your Isis rep them please email tutors@isistherapytraining and we can re send any emails you didnt receive. We will not be held responsible for students not receiving work and not contacting us about this issue.
28. The prices shown on the website at the time of booking are the prices you will be charged. We cannot be responsible for the incorrect prices put out on the internet by tutors past or present, therefore the prices on the Isis website alone are the prices we will honour. Prices can be altered at anytime.
29. If you are insured currently please make it your responsibility to check with your insurance provider if they will insure our intensive fast track courses. We are accredited by external agencies who will cover our courses, other insurance companies will also, but please double check your own insurance.
30. Home study diplomas are to be conducted in your own time; however a maximum training time span of 12 months is on the anatomy and physiology diploma, crystal therapy, colour therapy diplomas and bio energiser detox diploma. Students have 24 months to complete the aromatherapy and reflexology diplomas. The start date is taken from the initial payment date. Any students wishing to terminate their training will do so at their choice and re starting a course will result in the fee being paid again. All home study diplomas are subject to a non refundable and non exchangeable policy. It is not the responsibility of your tutor to contact you with regards to your home study work, we will not remind you of the time allocation left and once this time is up your contract with Isis will be terminated. In the event of your course ending prior to unit completion then a £20 charge per outstanding unit can be made to extend your study time. All units outstanding to be paid for upfront and a time limit of two units per month allocated. This decision to extend your studies must be made within two weeks of your course time ending.
30. If you book an A&P diploma with swedish massage then you have only 12 months to complete your A&P. If you do not complete your anatomy and physiology diploma within the 12 months and you have done your Swedish Training you will NOT receive certification for the Swedish and your training with Isis Therapy Training will have ceased. In order to train in Swedish with A&P you will need to rebook on both diploma courses. We cannot give a certificate without seeing evidence of continued competence with the practical massage.
31. When you book on a distance learning diploma with a practical element you would naturally go to your nearest centre. Please be aware that our tutors are freelance and may not be working with Isis at the time you need to do your practical element, you will then need to travel to again your nearest location which maybe a little further. The tutors with Isis have been with us from the start however this is always a possibility.
32. All courses are non refundable and non exchangeable. If you book on multiple home study courses the date for completion will be at the same time. For example if you book colour and crystal therapy you will have 12 months to complete. If you book colour therapy and aromatherapy with A&P, you have 12 months to complete the colour therapy and 24 months in total to do the aromatherapy.
33. If you plan to do volutary work with our diplomas please check with your organisation that it is what they need for their insurance purposes. We cannot be held responsible for anyone who doesnt research their training needs thoroughly enough
34 ** Plagiarism ** Isis Therapy Training will not pass nor certify work which is not the students own. Procedures are in place and we will not accept work copied off the internet. Any student that does this will not receive the next units until work is sent in their own words. We have the right to withhold certification and use verbal questions via telephone should we suspect this to be the case.
35. According to the distance selling regulations 2000 you have the right to a 7 day cooling off period where during the first 7 days after booking a course you have an unconditional right to cancel. This is to be notified to us in writing.